Help centre
Search or browse topics below.
Before you write in
Have these ready: Model · Wiring photo · App and firmware version · Order number.
Service notice slot (placeholder)
Typical reply time: within 24 hours (placeholder).
Orders
Track, cancel or change an order
Delivery
Shipping times and pincode checks
Installation
Self, partner and Homezee options
EMI
Credit-card EMI on 12 banks
Warranty claims
Raise a claim or check status
Returns
Returns, replacements and refunds
Orders
How do I track my order?
Use the Track order link in your confirmation email or go to My account → Orders.
Can I cancel an order?
Orders can be cancelled before they are packed. Contact us via WhatsApp or email with your order number.
Delivery
How long does delivery take?
Most orders ship within 1–2 days and arrive in 3–7 days (placeholder) depending on your pincode. Check the estimate at checkout.
Is delivery free?
Free delivery above ₹999 (placeholder rule).
Installation
What installation options do I have?
Self-install, Partner install (verified local installer), or Premium design & install by Homezee (Bangalore only, quote on request).
When is installation scheduled?
Installation is scheduled after your order. Your installer will call to confirm a slot. Homezee projects: our Bangalore team will call within 24 hours.
EMI
How does EMI work?
Credit-card EMI on 12 banks. EMI shown at 15% p.a. for illustration. Interest is set by your bank.
How is the monthly amount calculated?
EMI is calculated at 15% p.a. amortised over the chosen tenure and rounded up. It is based on the current total (products + installation where applicable). EMI shown at 15% p.a. for illustration. Interest is set by your bank.
Warranty claims
Who provides the warranty?
For other brands, the warranty is provided by the manufacturer. SmartLoka assists with claim submission and tracking. For Stoic (SmartLoka’s own brand), we handle your claim directly — no need to contact anyone else.
What is the dead-on-arrival policy?
7-day replacement if the product is dead on arrival.
Returns
How do I return a product?
Contact us with your order number. Returns are subject to the refund policy. See Refund policy.
When will I get my refund?
Refunds are processed after the returned item is received and inspected. Timeline depends on your bank or payment method.