1. Eligibility
Refunds are available for eligible returns as described in our Shipping & returns policy. Defective items follow the warranty policy.
2. Refund method
UPI and card payments are refunded to the original source. Cash-on-delivery refunds go to a bank account or UPI ID you provide.
3. Cancellations
Orders cancelled before packing get a full refund.
4. Refund process
Once we receive and inspect the returned item, we will process the refund to the original payment method. Return shipping is free if the item is wrong, damaged or defective; otherwise it is deducted from the refund (placeholder amount).
5. Timeline
Refunds are typically processed within 5–7 business days after inspection (placeholder). The time to appear in your account depends on your bank or payment method.
6. Partial refunds
If only some items in an order are returned, only those items (and any related installation not yet done) are refunded.
7. EMI orders
Credit-card EMI on 12 banks. EMI shown at 15% p.a. for illustration. Interest is set by your bank. Refunds for EMI orders are processed through the bank according to their terms. Interest already charged by your bank may not be refunded; this depends on your bank. SmartLoka does not control the bank’s interest or refund timeline.
8. Installation charges
Installation charges are refundable only if the installation has not been completed. Premium design & install by Homezee (Bangalore only) is quoted separately and follows the terms of that quote.
9. Contact
Business name placeholder
Address placeholder, Bengaluru, Karnataka
GSTIN: 29XXXXX1234X1ZX (placeholder)
Email: hello@smartloka.in
Phone: +91 98765 43210 (placeholder)
Last updated October 2026 · demo content; final terms shown after verification