1. Manufacturer warranty
For brands other than Stoic, the warranty is provided by the manufacturer. SmartLoka helps you raise and track the claim. Warranty terms vary by brand and are shown on each product page.
2. Stoic warranty
Stoic is SmartLoka’s own brand. We handle your claim directly — no need to contact anyone else. Warranty period: 1 year (placeholder). 7-day replacement if dead on arrival.
3. Dead on arrival
7-day replacement if the product is dead on arrival. Contact us with your order number and photos.
4. What is not covered
- Physical damage
- Water damage
- Damage caused by incorrect installation or wiring
- Power surges
- Tampering
Self-installing does not void the warranty if the product is installed as per the manual.
5. How to claim
Raise a claim using the form on the Help centre. You will need your order number, photos of the issue, and your phone number.
6. Installation workmanship
Partner installs include a workmanship warranty for a placeholder period. Contact us if there is an installation issue.
7. Homezee projects
Premium design & install by Homezee (Bangalore only) is covered by Homezee’s own warranty terms. SmartLoka will help coordinate if needed.
8. Contact
Business name placeholder
Address placeholder, Bengaluru, Karnataka
GSTIN: 29XXXXX1234X1ZX (placeholder)
Email: hello@smartloka.in
Phone: +91 98765 43210 (placeholder)
Last updated October 2026 · demo content; final terms shown after verification