1. What we collect
We collect name, phone, email, address, GSTIN (when requested), order and installation details, selector and bundle plans, and photos uploaded for claims.
2. WhatsApp updates
We send order and installation updates via WhatsApp if you opt in. You can opt out at any time from your account preferences or by replying STOP to a message.
3. Payments
Payments are processed by Razorpay. We do not store your card details. Credit-card EMI on 12 banks; interest is set by your bank.
4. Sharing
We share necessary information with:
- Delivery partners (to ship your order)
- The installer assigned to your booking
- Homezee (for Bangalore premium design & install projects)
- Brands (for warranty claims)
- Our CRM (to manage orders and support)
5. Cookies and analytics
We use cookies and analytics / advertising pixels to understand how the site is used and to improve it. You can control cookies through your browser settings.
6. Data retention
We retain data for as long as needed to fulfil orders, handle claims, and meet legal requirements (placeholder period).
7. Our group brands
SmartLoka is operated by [business name placeholder], which also runs Homezee (premium smart home design & install, Bangalore) and Nirvaana (home project estimates and verified vendors). With your consent, we may use your details to tell you about relevant services from these brands. You can opt out of marketing at any time; order and service messages will continue.
8. Marketing messages
Marketing messages are sent only with your consent, and are separate from order and service updates.
9. Children
We do not knowingly collect data from children under 18.
10. Updates to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last updated.
11. Your rights
Under India’s Digital Personal Data Protection Act 2023 (DPDP Act), you have the right to access, correct, and request deletion of your personal data. Contact us to exercise these rights.
12. Grievance officer
Grievance officer: Name placeholder
Email: grievance@smartloka.in (placeholder)
13. Contact
Business name placeholder
Address placeholder, Bengaluru, Karnataka
GSTIN: 29XXXXX1234X1ZX (placeholder)
Email: hello@smartloka.in
Phone: +91 98765 43210 (placeholder)
Last updated October 2026 · demo content; final terms shown after verification