1. Shipping
Orders are shipped via our logistics partners. Free delivery above ₹999 (placeholder rule). Shipping charges, if any, are shown at checkout.
2. Delivery times
Most orders ship within 1–2 days and arrive in 3–7 days (placeholder) depending on your pincode. Delivery estimates are shown at checkout and on the order confirmation page.
3. Serviceability
Delivery and partner installation depend on pincode; check at checkout. If installation isn’t available, you can still order with self-install.
4. Split shipments
Multi-item orders may arrive in more than one package.
5. Returns
Returns are subject to the conditions below. Contact us with your order number to initiate a return. Defective items follow the warranty policy. See also our Refund policy.
6. Return window
Unused items in original sealed packaging can be returned within 7 days of delivery (placeholder).
7. Non-returnable items
- Installed or wired products
- Opened smart locks and cameras (for security reasons)
- Items damaged by improper installation
- Custom or made-to-order items
Defective items follow the warranty policy instead.
8. Return shipping
Free if the item is wrong, damaged or defective; otherwise deducted from the refund (placeholder amount).
9. Damaged in transit
Report within 48 hours with photos or an unboxing video.
10. Dead on arrival
7-day replacement if the product is dead on arrival. Contact us with your order number and photos.
11. Installation
Installation is scheduled after your order. Your installer will call to confirm a slot. Premium design & install by Homezee is available in Bangalore only and is quoted separately.
12. Contact
Business name placeholder
Address placeholder, Bengaluru, Karnataka
GSTIN: 29XXXXX1234X1ZX (placeholder)
Email: hello@smartloka.in
Phone: +91 98765 43210 (placeholder)
Last updated October 2026 · demo content; final terms shown after verification